Need help? Our support team is ready to assist with account-related issues, KYC checks, withdrawals and payment methods, or technical concerns on mobile and desktop. We also handle queries about bonus balance, free spins, active promotions, featured games and live betting. For general feedback or affiliate enquiries contact us via email, phone or live chat - choose the most convenient channel and we will respond promptly.
| Department | Contact |
|---|---|
| Customer support | [email protected]; live chat 08:00-23:00; phone +44 20 7946 0328; for account, KYC and withdrawals |
| General enquiries | [email protected]; reply within 24 hours; for feedback and general queries |
| Affiliate enquiries | [email protected]; partner team Mon-Fri 09:00-18:00; onboarding and commissions |
| Phone | +44 20 7946 0328; Lines open Mon-Fri 09:00-18:00 |
| Working hours | Mon-Fri, 09:00-18:00; Live chat 08:00-23:00 |
Email Support
Email is our preferred contact method for detailed requests, account issues, or cases that require documents or explanations. Please send your message to [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. Attach any relevant documents and allow 24-48 hours for a detailed response.
Contact Form
Response Time
Our support team aims to answer most inquiries within one business day. For a faster response, try live chat during its opening hours. Account verification, payment queries and complaints may take longer, depending on the nature of the issue and any checks required. You can also send your request by email.
Feedback
Have a suggestion or an idea for improving the website? Share your feedback with us. We review every comment carefully and use your input to make the service easier to use, improve existing features and shape future updates. Whether you have noticed a small issue or have a broader suggestion, your feedback helps us improve your experience.