Responsible Gambling Policy

We take responsible gambling seriously and are committed to keeping play safe and controlled. We want you to enjoy your time with us while staying in control of spending, time online and play patterns. This page explains the principles we follow, the tools we offer and where to get help if gambling stops being fun.

Player protection principles

We follow a clear approach to player protection: prevention, early identification and timely support. We aim to provide transparent information, easy-to-use controls and prompt assistance when a player shows signs of harm. Our staff are trained to respond sensitively and to act quickly when needed.

Account activity controls

You can manage your account activity at any time through the Responsible Gambling section. Controls include session reminders, reality checks and automatic log-out options to help limit time spent playing.

Deposit limits

Set daily, weekly and monthly deposit limits. Limits can be increased after 24 hours for standard requests and may require additional checks for larger changes. Minimum limits start from £1 to support conservative play. We recommend starting low and adjusting only if you remain comfortable.

Loss limits

Loss limits allow you to cap net losses over a chosen period. Choose a daily, weekly or monthly limit that suits your budget. If you reach the limit, further play is blocked until the period resets or you reduce your activity via a lower limit.

Time limits and account breaks

Use session reminders and time-outs to control play. Time-outs can be applied for 24 hours, 7 days, 30 days or 90 days. During a time-out your account is temporarily suspended but can be reopened after the chosen period. We encourage regular breaks and honest self-checks on play habits.

Self-exclusion

If you need a longer break, self-exclusion is available for 6 months, 1 year, 5 years or permanently. Self-exclusion blocks access to your account and prevents marketing contact. Requests are handled promptly and may be verified to ensure they reflect your clear choice.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, spending more than intended, hiding activity from others, or changes in sleep and mood linked to play. If you or someone you know shows these signs, act early and use the tools on this page to reduce risk.

Practical tips for staying in control

Set budgets before you play and stick to them. Use deposit and loss limits, take regular breaks, avoid gambling when stressed or tired, and never gamble with money you need for essential bills. Discuss concerns with a trusted person and consider temporary time-outs if needed.

Professional help and support organisations

If you need external support, reputable UK resources include GamCare (www.gamcare.org.uk), GambleAware (www.begambleaware.org) and the GAMSTOP self-exclusion scheme (www.gamstop.co.uk). For NHS support search local addiction services. These organisations offer confidential advice, helplines and treatment options.