User Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Vegastars Casino services. We describe the types of data we hold, why we process it and the choices you have about your privacy. We aim to keep your information secure and to be clear about how it is used in connection with account management, payments and responsible play.

Types of data we collect

We collect a range of information needed to provide account services, process transactions and meet legal obligations. This includes data you give us directly, data generated while you use our services, and data from third-party providers where necessary for verification and payments.

Personal data

Personal data covers details you provide at registration and during account use, such as your name, date of birth, contact details, postal address and identity documents. We also collect identity verification records when required for age and anti-money laundering checks.

Technical data

Technical data includes device and connection information, IP addresses, browser type, operating system, app identifiers and usage logs. We use these details to maintain service stability, detect fraud and improve site performance.

Transactional data

Transactional data relates to deposits, withdrawals, bets, game activity, payment method details and account balances. We retain records of transactions to reconcile payments, handle disputes and satisfy regulatory or accounting obligations.

How we use your information

We use personal and technical data to operate your account, verify identity, process payments, provide customer support and manage responsible gambling controls. Transactional data is used to record activity and resolve queries. We may also use aggregated, non-identifying data to analyse trends and improve services.

Data protection practices

We protect information using industry-standard measures such as encryption in transit and at rest, secure hosting and access controls. Access to personal data is restricted to authorised staff and third parties that perform services on our behalf. We conduct regular security reviews to maintain appropriate safeguards.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, analyse site performance and deliver essential functionality. Some cookies are necessary for login and account security, while others are used for analytics and marketing. You can control cookie settings through your browser or device; note that disabling certain cookies may affect functionality.

User rights

You have rights to access, correct and, in some cases, request deletion or restriction of your personal data. You can also object to certain processing and request portability of data where applicable. To exercise these rights, contact our support team through your account interface. We will respond in accordance with applicable law and within a reasonable time.

Access, correction and deletion

If you need to update your details or close your account, use the account settings or contact support. We may retain some information after account closure where required for legal, tax or fraud prevention reasons, or to resolve outstanding transactions.

Information sharing and third parties

We share data with payment processors, identity verification providers, fraud prevention services and other suppliers that help deliver the service. We may also disclose information where required by law or to protect our rights. All third parties are required to handle data securely and only for the purposes we specify.

Privacy policy updates

We may update this policy to reflect changes in our services or legal obligations. We will publish the revised policy on our site and indicate the date of the latest version. Continued use of our services after changes means you accept the updated terms.